Frequently Asked Questions

Welcome to our FAQs page! Here you'll find answers to some of the most commonly asked questions about KeraFeelHerbal Store and our products. If you can't find the information you're looking for, please don't hesitate to contact us for assistance.

1. What payment methods do you accept? We accept all major credit cards, including Visa, Mastercard, American Express, and Discover. We also offer payment through PayPal for added convenience.

2. How long will it take to receive my order? Orders are typically processed and shipped within 1-2 business days. Delivery times vary depending on your location and the shipping method selected at checkout. For estimated delivery times, please refer to our Shipping Policy.

3. Do you offer international shipping? Yes, we offer international shipping to select countries. Shipping rates and delivery times may vary depending on your location. For more information, please refer to our Shipping Policy.

4. What is your return policy? We want you to be completely satisfied with your purchase. If for any reason you are not satisfied, you may return your unused and unopened products within 30 days for a full refund. For more details, please read our Return Policy.

5. Are your products tested on animals? No, we are proud to say that our products are cruelty-free and never tested on animals. We believe in the ethical treatment of all living beings and are committed to providing products that are both effective and compassionate.

6. Can I track my order? Yes, once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status of your shipment and estimated delivery date.

7. How can I check the status of my order? You can check the status of your order by logging into your account and navigating to the "Order History" section. If you checked out as a guest, you can track your order using the tracking number provided in your shipping confirmation email.

8. Are your products safe to use during pregnancy or while breastfeeding? While our products are made with natural ingredients, we always recommend consulting with your healthcare provider before using any new products during pregnancy or while breastfeeding. They can provide personalized guidance based on your individual needs and circumstances.

9. Do you offer wholesale pricing for bulk orders? Yes, we offer wholesale pricing for bulk orders. For more information on wholesale pricing and eligibility requirements, please contact us with details about your business and specific product interests.

10. How can I stay updated on new products and promotions? Stay in the loop by signing up for our newsletter! Enter your email address at the bottom of this page to subscribe and receive exclusive updates, special promotions, and more.

We hope these FAQs have been helpful! If you have any additional questions or concerns, please don't hesitate to reach out to us. Our friendly customer support team is here to assist you.